Coach Client Relationship
Coaching Agreement
Please read the following carefully. The agreement outlines your responsibilities in taking part in the Coaching program and are crucial foundations of obtaining the full benefit from coaching.
The Relationship
In agreeing to a coaching relationship, the Coach and the Client understand that coaching:
- Is a structured conversation with a measurable outcome that requires a collaborative, honest, trusting and sometimes challenging approach between the Coach and Client/ Counterpart.
- Will have maximal benefits when sessions occur every 2-3 weeks.
- May address work performance, skill levels, well-being aspects and general conditions in the Participant’s profession or life as they impact on workplace performance
- Will not address needs requiring counselling or therapy such as mental health issues. The Participant may be referred to other support services if appropriate.
- Is not a solution to all needs, and there may be situations, other than those mentioned above, where coaching is not appropriate. This will be discussed between the Coach and Client/ Counterpart
Participant Commitments
Throughout the working relationship the Participant will:
- Demonstrate a willingness to be actively involved and committed to coaching.
- Schedule in sessions at 2-3 week intervals, unless otherwise agreed.
- Participate with an open mind and a readiness to move forward.
- Come prepared and on-time to all coaching sessions
- Set, with the coach, interim activities to be carried out between coaching sessions.
- Complete agreed interim activities.
- Give permission to the Coach to challenge thinking and behaviour during the coaching sessions in support of development goals.
- Take notes and record actions.
Coach commitments
Throughout the working relationship the Coach will:
- Maintain confidentiality and adhere to ethical guidelines (see Confidentiality and Ethics).
- Provide a learning environment for the Participant which is high in trust and challenges them to think differently and act on it.
- Engage in direct and personal conversations either face-to-face, by phone or virtual technology as agreed between the parties.
- Determine with the Participant the most useful and desired outcomes.
- Apply contemporary coaching practices and take an evidence-based approach.
- Take a whole systems approach, partnering with the organisation (where relevant) to ensure required support is provided to the Participant and stakeholder input is obtained where appropriate or necessary.
- Seek feedback and review coaching outcomes achieved against the goals set.
Confidentiality and Ethics
- Any information discussed or issues raised during coaching will be kept strictly confidential.
- With the consent of the Participant, the Coach may provide the Participant’s employer with an anonymised, non-attributed, high level summary only of the themes from the coaching program.
- The Coach commits to abiding by the Code of Ethics designated by the International Coach Federation.
- The Coach will record the Participant’s name and contact details for the purpose of a coaching log which is required for International Coach Federation credentials.
Postponement Policy
- Coaching sessions can be rescheduled up to 24 hours prior at no charge. Full fees will be due for any cancellations or rescheduling within 24 hours, in addition to the fee for make-up sessions.